Monitoring - The fiber cable causing the packet loss earlier this morning appears to be fixed. The routing out of Seattle looks much better at this time.
Apr 26, 2024 - 23:48 UTC
Identified - The packet loss observed in Seattle is due to an ongoing fiber break. We will provide further updates once it has been resolved.
Apr 26, 2024 - 11:35 UTC
Investigating - We are currently investigating a potential service impacting situation in this location. There is intermittent packet loss at this location that is affecting connections to some of the servers.
Apr 26, 2024 - 11:31 UTC
Server Status
Under Maintenance
90 days ago
99.99
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
Live Chat
Operational
90 days ago
100.0
% uptime
Today
Ticketing
Operational
90 days ago
100.0
% uptime
Today
Telephone
Operational
90 days ago
100.0
% uptime
Today
Provisioning
?
Operational
90 days ago
99.99
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Upstream provider will be performing network maintenance. During this window you may experience brief periods of latency and or packet loss. Posted on
Apr 25, 2024 - 16:15 UTC
Upstream provider will be performing network maintenance. During this window you may experience brief periods of latency and or packet loss. Posted on
Apr 25, 2024 - 16:16 UTC
Resolved -
The network connections with KUL have returned to normal over the last few hours.
Apr 23, 09:47 UTC
Investigating -
We are currently investigating a potential service impacting situation at this location. There is packet loss at this location to the international links.
Apr 23, 04:09 UTC
Resolved -
The network connections with BKK have returned to normal over the last few hours
Apr 23, 09:46 UTC
Investigating -
We are currently investigating a potential service impacting situation at this location. There is packet loss at this location to the international links.
Apr 23, 04:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 14:55 UTC
Scheduled -
Event end updated to 2024-04-22 17:00:00
Apr 22, 14:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:00 UTC
Scheduled -
During this maintenance window, we will be replacing a portion of our servers to enhance system efficiency and capacity. Servers will be removed from production 48 hours before maintenance is to begin.
Apr 11, 13:56 UTC
Resolved -
No further reports of this issue have been received.
Apr 21, 16:28 UTC
Monitoring -
The issue affecting this location has been resolved and we can confirm traffic has resumed. We do not expect further updates from our vendor, but we will continue to monitor to ascertain stability. If you have any questions about this issue, please contact support.
Apr 21, 11:29 UTC
Investigating -
We are currently investigating a potential service impacting situation in this location. The issue at this location is packet loss between various locations and some of the systems may show unavailable.
Apr 21, 03:26 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 15:00 UTC
Scheduled -
During this maintenance window, we will be replacing a portion of our servers to enhance system efficiency and capacity. Servers will be removed from production 48 hours before maintenance is to begin.
Apr 10, 21:07 UTC